FAQs
Don't see your question answered here? Contact us anytime. We are happy to help!
About Us
Why do people choose Nine Lives for their vehicle care?
We take pride in our work! Our process does not cut corners or sacrifice quality in order to minimize our expenses. Our customers trust us with their vehicle care and we wish to be stewards of safety and outstanding service in our community. Our promise to you is service that is conscientious, honest, and keeps you updated at every step of the process. Your schedule has enough demands already, and we wish to provide a seamless, convenient experience. We are always open to feedback on how we may best serve you. We welcome any comments you may have during your service experience so that you will be a returning customer.
What locations do you travel to?
We travel to you! Our "home base" of operations is in Mint Hill, NC. We serve most locations in and around Charlotte, Matthews, Pineville, Huntersville, Davidson, and Cornelius. Our travel radius is flexible depending on schedule availability and customer needs. Want to know if we serve your specific address? Just ask!
Our Services & Travel
What services do you provide?
We perform a variety of automotive care, including critical maintenance such as brake and oil changes, transmission flushes, coolant replacement, filter changes, spark plug changes, battery installation, suspension repair, and much more. To schedule service, use the inquiry form on our website or call/text us.
Are there restrictions on the locations where you can provide service?
For the safety of our technicians and assurance of providing the highest quality service, we ask that all locations be reasonably accommodating of the requested service. It is critical that the location be flat and away from moving traffic. Garages, driveways, and parking lots make for great service locations. Want to confirm whether a location is acceptable for service? Just send over a picture!
Do you have a physical location from which you can offer services?
We are a 100% remote outfit and do not provide a physical location from which we can service or store customer vehicles.
Payments
What types of payment do you accept?
We currently accept cash, debit cards, and credit cards. We cannot accept personal checks or American Express at this time.
Do you provide estimates when booking service?
We provide a written estimate as soon as possible after service is requested. Estimates must be accepted in order to schedule your appointment. Invoices are provided upon the conclusion of service, with payment due on receipt. We currently do not offer payment plans. All estimates are subject to change if a service is rebooked for a different date and time.
The Day of Service
What does the technician need when they arrive?
The technician requires the key or fob to access your vehicle. This allows them to open various compartments, start the vehicle, and test drive when applicable. ***Don't forget about security lug nuts! The corresponding key must be present.*** For the safety of all parties, please ensure pets are secured while the technician is onsite. See our Terms & Conditions for additional details.
Do you have an inclement weather policy?
Yes. Our technicians are permitted to perform service only if they deem the environment safe, including prevailing weather conditions. The safety of our technicians and customers is the top priority in all decisions. We cannot work on vehicles if there are active storms in the area with risk of heavy rain, icing, thunder, lightning, hail, or high winds. Freezing temperatures and wind chills, and excessive heat also can create dangerous working conditions. We will make every effort to quickly communicate an inability to work on your vehicle due to weather conditions.
Policies
Can I buy my own parts?
For safety and warranty reasons we are unable to accept parts that we have not sourced through our commercial suppliers. We research every purchase to identify the most favorable pricing in our supplier network. We love a good bargain, but we never sacrifice quality and safety to save a buck.
Can I change the services I booked and/or reschedule my booked service?
Absolutely. Please call/text us as soon as possible to reschedule or change services. Please note the following before contacting us with this type of request: 1) We make every effort to accommodate changes. However, service availability and capacity to reschedule is dependent upon time constraints imposed by other customer service requests. It may not always be possible to add an additional service to your existing booking, or reschedule your service to your next desired day and/or time. 2) Please note there is a 24-hour cancelation and rebooking policy. Cancelations and amended bookings within 24 hours of your originally scheduled service start time may lead to a cancelation fee.
Do you charge a 24-hour cancelation and rebooking deposit?
We may elect to charge a deposit in some circumstances. The cancelation and rebooking policy ensures that we are able to provide our customers with the highest level of service. Preparation for service requests includes researching the appropriate and highest quality parts and fluids for your vehicles, and shopping for favorable pricing. When a service is booked for a customer, that time slot is now dedicated to you and prevents us from scheduling additional services elsewhere. Because we are a 100% remote outfit, we also travel to a variety of locations in the region and must factor in drive time. Late changes to scheduling often detracts from the service quality that others experience and we seek to avoid it to the best of our ability. Deposits significantly enhance the success that we and our customers both experience.
Where can I read your Terms & Conditions?
Our Terms & Conditions can be read by selecting the following link: