Terms & Conditions of Service

By booking, authorizing, or receiving services from Nine Lives Mobile Automotive Service LLC and its members, employees, and agents ("Nine Lives Mobile Automotive Service," “Company,” “we,” “us,” or “our”), you (“Customer”) agree to the following Terms & Conditions.

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Service Authorization

 

By scheduling a service, the Customer represents and warrants that they are the vehicle owner or have full authority to authorize repairs and services on the vehicle. The Customer authorizes the Company to perform diagnostic, repair, and maintenance services as requested and approved.

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Payment Card Requirement & Payment on File

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A valid payment card must be provided at the time of booking and must remain on file for the duration of the appointment.

 

By providing payment information through the Company’s booking system, the Customer expressly authorizes Nine Lives Mobile Automotive Service to charge the card on file for:

 

• Approved service charges

• Applicable cancellation or no-show fees

• Card transaction fees (when applicable)

• Additional services authorized during the appointment

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Failure to maintain a valid payment method may result in service refusal, cancellation, or immediate suspension of work.

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Card Transaction Fee

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A card transaction fee of up to 3% may be applied to payments made by credit or debit card to offset payment processing costs.

 

• The fee will be disclosed prior to payment when applicable.

• Card transaction fees are non-refundable, including in the event of cancellation or dispute.

• Alternative payment methods may be accepted at the Company’s discretion.

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24-Hour Cancellation Deposit

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If the Customer cancels, reschedules, or fails to be present for a scheduled appointment within 24 hours of the appointment start time, a Cancellation Deposit will be charged to the payment card on file.

 

• The deposit amount is disclosed at checkout.

• The deposit compensates for reserved time, travel planning, and lost availability.

• The Cancellation Deposit is non-refundable once assessed.

 

No-Show Policy

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An appointment will be considered a no-show if the technician arrives and is unable to perform the service due to:

 

• Customer absence

• Vehicle unavailability

• Unsafe, inaccessible, or unsuitable working conditions

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In such cases, the Cancellation Deposit will apply.

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Estimates, Quotes & Additional Repairs

 

All estimates and quotes are based on visible conditions and customer-provided information. Automotive repairs may reveal additional issues once work begins.

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• Quotes may be provided as a price range.

• Final charges that fall within the originally quoted range are deemed approved.

• If additional services or costs are required beyond the quoted range, Customer approval will be obtained before proceeding.

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Approval may be given verbally, electronically, or in writing and shall be binding.

 

Authorization of Final Charges & Charge Dispute Waiver

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By booking and authorizing services, the Customer agrees that:

 

• Charges within the originally quoted range, and

• Charges subsequently amended and expressly approved due to additional required services are fully authorized.

 

The Customer agrees not to dispute, reverse, or initiate a chargeback for any authorized charges that meet the above criteria, including those processed through Wix Payments, its payment processing partners, or any other payment service utilized by the Company.

 

Contactless / No-Contact Services

 

The Customer may request or consent to contactless service, including services performed without the Customer being physically present.

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By selecting contactless service, the Customer acknowledges and agrees that:

 

• A valid payment method must remain on file

• Authorization may occur via phone, text, email, or electronic messaging

• Final charges may be processed automatically upon completion of service

• Physical signatures may not be obtained

 

Contactless service does not limit or waive any Customer obligations under these Terms.

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Parts, Fluids & Materials Policy (No Customer-Supplied Items)

 

Nine Lives Mobile Automotive Service does not accept, install, use, or handle any parts, fluids, materials, or components of any kind that were not purchased directly by the Company.

 

This includes, without limitation:

 

• Customer-supplied parts or fluids

• Parts purchased independently by the Customer

• Items sourced from third-party retailers or online marketplaces

 

This policy exists to ensure quality control, warranty integrity, safety, and liability protection. Requests to use customer-supplied items will be declined, and service may be refused if this policy is not accepted.

 

Road Readiness Check Disclaimer

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By booking a Road Ready Safety Check, you acknowledge and agree to the following:

 

1. Scope of Inspection: The Road Ready Safety Check is a visual and functional inspection of accessible vehicle components related to safety, including brakes, tires, lights, steering, suspension, fluids, and warning indicators. It does not constitute a state-mandated inspection, pre-purchase inspection, or comprehensive mechanical diagnosis.

2. No Warranty or Guarantee: The inspection is intended to identify immediate safety concerns present at the time of service. It does not guarantee future performance, safety, or reliability of the vehicle, and Nine Lives Mobile Automotive Service is not responsible for any issues arising after the inspection.

3. Customer Responsibility: The customer remains fully responsible for the operation, maintenance, and repair of the vehicle. Any recommendations provided by Nine Lives Mobile Automotive Service are advisory only.

4. Limitation of Liability: By participating in the Road Ready Safety Check, you agree that Nine Lives Mobile Automotive Service, its owners, members, employees, and agents shall not be liable for any damages, injuries, losses, or expenses arising from the use of the vehicle, the condition of the vehicle, or decisions made based on the inspection results.

5. Acceptance of Terms: Booking and paying for the Road Ready Safety Check constitutes acknowledgment and acceptance of this disclaimer.

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Pre-Existing Conditions & Vehicle Condition

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Vehicles may have pre-existing mechanical, electrical, or structural issues that are not apparent prior to service.

 

The Company is not responsible for:

 

• Failures of worn, corroded, or previously damaged components

• Issues resulting from prior repairs, modifications, or aftermarket equipment

• Manufacturer defects, recalls, or age-related failures

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Photo & Video Documentation Consent

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The Customer consents to the Company taking photographs or video recordings of the vehicle before, during, and after service for:

 

• Documentation

• Quality control

• Dispute resolution

• Payment processor or legal evidence

 

Such media will not be used for marketing purposes without separate consent.

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Limitation of Liability

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To the fullest extent permitted by law:

 

• The Company’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.

• The Company shall not be liable for indirect, incidental, special, or consequential damages, including loss of use, towing costs, rental expenses, or lost income.

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Work Environment & Safety

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The Customer is responsible for providing a safe, legal, and accessible work environment.

 

The Company may refuse or discontinue service if conditions are deemed unsafe, including but not limited to:

 

• Poor lighting or unstable surfaces

• Hazardous materials, weather, or terrain

• Aggressive behavior or unsecured animals

 

No liability shall arise from refusal or discontinuation of service due to unsafe conditions.

 

Delays & Force Majeure

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The Company is not responsible for delays caused by weather, traffic, parts availability, mechanical complications, acts of God, or events beyond reasonable control.

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Nonpayment, Unpaid Balances & Collections

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Any unpaid balance is due immediately upon service completion.

 

Failure to pay authorized charges may result in:

 

• Immediate collection actions

• Administrative and processing fees

• Submission of documentation to Wix Payments or the card issuer

• Permanent refusal of future service

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The Customer agrees to be responsible for all reasonable collection costs incurred.

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Mandatory Arbitration & Venue Limitation

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Any dispute arising out of or relating to these Terms or services provided shall be resolved through binding arbitration or small-claims court, at the Company’s sole discretion.

 

• Arbitration shall take place in North Carolina

• Class actions are waived

• Claims must be brought individually

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Right to Refuse Service

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The Company reserves the right to refuse service for lawful reasons, including repeated cancellations, unsafe conditions, nonpayment, chargeback abuse, or abusive or inappropriate conduct.

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Governing Law

 

These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

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Acceptance of Terms

 

By booking a service, providing payment information, or authorizing work, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.